Frequently Asked Questions

  • We operate as a slow-made textile house. Each piece is handcrafted in our Texas studio in limited quantities to ensure the highest level of craftsmanship. We prioritize premium, earth-friendly textiles—such as organic linens, heritage silks, and deadstock fabrics—to minimize waste and honor the environment.

  • Because we reject the pace of fast fashion, every order is processed with intention. Please allow 3–5 business days for your piece to be meticulously packaged and dispatched from our studio. Once shipped, you will receive a tracking number to follow its journey to you.

  • To maintain the exclusivity and hygienic integrity of our small-batch headwear, all sales are final. We invite you to choose your piece with care and intention. If you believe your item has an artisan defect, please contact the Studio within 48 hours of delivery so we can provide a solution of distinction.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 48 business hours. Our business hours are Monday - Friday 10am to 5pm.

  • As a registered Texas business, we are required by state law to collect sales tax on orders shipped within the state of Texas. Sales tax is calculated at the time of checkout and depends on where you live and the items purchased

  • To preserve the "Lasting Thread" of your crown, we recommend spot cleaning with cold water and a gentle detergent. For heritage silks handwashing is recommended. For structured hats, professional dry cleaning or gentle spot cleaning is advised. Store your piece in the provided Pearl Moon dust bag, away from direct sunlight, to maintain its color and form for years to come and only clean when dirty.